San Francisco Bay Area, CA

Hi, I'm Shan Kwan Cho

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Sr Technical Support Engineer at Microsoft — helping teams get the most out of Power BI, Azure Analysis Services, and Fabric, with a background in full-stack engineering and a passion for Generative AI.

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Shan Kwan Cho
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01 · About

A bit about me

I'm a Computer Science graduate (Honors) from San Francisco State University with a Mathematics minor, currently a Sr Technical Support Engineer at Microsoft. I serve as a Subject Matter Expert in Azure Analysis Services — leading incident reviews, debugging product regressions alongside engineering teams, and consulting on model and query design for enterprise customers, including S500 and M365 programs.

Before Microsoft, I was a Technology Lead at Infosys supporting Dynamics 365 CRM, and a Software / DevOps Engineer on REI's Order Flow Tool building Angular frontends and Spring Boot APIs on AWS.

Outside of work I explore Generative AI, AI Foundry, and Copilot Studio, compete in Microsoft Global Hackathons (2023–25), play guitar, and take photos around the Bay Area.

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Years in tech
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Hackathon awards
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Certifications
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Cases/month resolved
02 · Experience

Where I've worked

Sr Technical Support Engineer

Oct 2022 – Present

Microsoft · Remote, California

  • Subject Matter Expert in Azure Analysis Services — leading incident reviews, mentorship, and troubleshooting plans.
  • Resolving Power BI, SSAS/AAS (Tabular & Multidimensional), and Fabric (ASWL performance) issues for enterprise customers.
  • Partnering with product engineering to test behavior, identify regressions, and manage ICM incidents and hotfixes.
  • Consulting on model and query design to optimize customers' SSAS/AAS instances.

Technology Lead

Aug 2019 – Sep 2022

Infosys Limited · San Francisco, CA

  • Microsoft (Dynamics 365 CRM): owned up to 40 customer issues/month across system, network, performance, and data-processing components.
  • REI (Software Engineer): built the Order Flow Tool with Angular and Spring Boot REST APIs for merchandise planners and vendors.
  • REI (DevOps Engineer): resolved environment, firewall, and AWS quota issues within SLA; validated releases in QA.

Software Engineer Intern

May 2018 – Aug 2018

Zapptitude, Inc. · Cupertino, CA

  • Built a native Android app (Java, MVP architecture) for first-grade math aligned with Common Core standards.
  • Integrated assessment analytics SDK to track student usage; prototyped UX with InVision.

B.S. Computer Science (Honors), Minor in Mathematics

2017 – 2019

San Francisco State University

03 · Skills

Tools I work with

Programming & Frontend

PythonJavaJavaScriptHTMLCSSAngular 6+BootstrapMySQL

Azure & Data Platform

Analysis Services (SSAS/AAS)Power BIFabricSQL ServerDAX StudioTabular EditorKusto QueryPower Platform

AI & Machine Learning

Generative AIAI FoundryCopilot StudioPrompt EngineeringDeep Learning

Cloud & Tools

AWS (EC2, S3, RDS)Spring BootMicroservicesREST APIDockerJenkinsGitDynamics 365 CRM

Certifications

Deep Learning Specialization — deeplearning.ai
Microsoft Azure Fundamentals
ML & Deep Learning Bootcamp — mlacademy.io
Microsoft Global Hackathon 2023/24/25
04 · Projects

Selected work

🩺
Best Mobile Hacks Award · SF Hacks MLH 2019

DocAI (iOS)

AI-powered health assistant built at SF Hacks 2019.

Devpost
🗣️
3rd Place · SF Hacks MLH 2018

Wordy (iOS)

Learn a new language by capturing objects around you.

Code
🤖

Face Recognition Web App

Web app using IBM Watson visual recognition APIs.

Code
📊

Machine Learning Portfolio

Supervised/unsupervised ML projects and Kaggle competitions.

Code Kaggle
➕

First Grade Math (Android)

Common Core math app with assessment analytics, built at Zapptitude.

Code
🎮

Tank Game (Java)

Classic 2-player tank battle game built for CSC 413 at SFSU.

Code
More on GitHub
05 · Contact

Let's keep in touch

Open to interesting conversations, collaborations, and opportunities. The fastest way to reach me:

Download Resume